Implementation Services

Truly effective management systems will consistently provide the right information to the right people at the right time with the necessary level of security.  This requires proper implementation of the system and associated processes to ensure data accuracy and timely system access.

OptiCon Systems provides a full range of services to assist customers in all aspects of their system implementation.  Whether you require a stand-alone, client/server, web-based or combination system architecture, our experts can work with you to implement the OptiCon Network Manager solution to best meet your needs.

Installation Services

OptiCon Systems provides on-site installation services to ensure all software and hardware are properly installed and configured for the OptiCon application.  Using our expertise results in faster and more reliable installations of the OptiCon solution.  Installations are customized to meet your specific needs and are based on quantity, type, location and access method of users.  OptiCon software upgrades are also automated and can be performed from a single, remote location to minimize maintenance efforts.

Training Services

Various training courses are conducted by OptiCon Systems to ensure all users can effectively use the system when needed.  Basic Usage Training teaches users how to navigate, model a network and access data within the OptiCon Network Manager.  Specific User Training teaches more advanced functions of the OptiCon application as they relate to your specific network, processes and implementation.  Advanced User Training is developed jointly with customers to meet specific objectives and is usually taught in conjunction with Customization Services.  Training courses are conducted at customer locations, OptiCon Systems’ offices or via the internet.

Support Services

From pre-sales customer service to post-sales technical support, OptiCon Systems strives to provide our customers with the best support services possible.  For technical assistance, the OptiCon Network Manager Reference Guide or on-line help features can answer many basic questions.  When more detailed information is required, OptiCon experts can be contacted via telephone or e-mail for additional technical support.  We can also provide interactive, web-based support when needed.